Leading Retail Chain

Creating a Neurodiverse Customer Support Team

RESULTS

• The retail corporation successfully recruited and trained neurodiverse individuals for their customer support team.
• The team members exhibited exceptional listening skills, attention to detail, and empathy, resulting in improved customer satisfaction ratings.
• The company’s commitment to neurodiversity resonated positively with customers, leading to increased brand loyalty and recognition.

CLIENT: A retail corporation OBJECTIVE: Enhance customer service and empathy by building a neurodiverse customer support team.

CHALLENGE

The client recognized the importance of empathy and diverse perspectives in providing excellent customer service. However, they struggled to attract and retain neurodiverse individuals for their customer support positions.

SOLUTION

DirectSource helped the client connect with disability advocacy organizations, vocational training programs, and job placement services specializing in neurodiversity. The platform’s candidate matching capabilities ensured alignment between candidates’ skills and the specific requirements of customer support roles.